Shipping Policy

Processing Time

Orders are typically processed within 1–3 business days.

Processing times may be longer during holidays, product launches, or promotional periods.

Shipping Time

Estimated delivery times:

• United States: 5–12 business days;
• International: 7–21 business days.

Delivery estimates are not guaranteed and may vary depending on carrier delays or customs processing.

Tracking Information

Once your order ships, you will receive a tracking number by email.

Incorrect Addresses

Customers are responsible for providing accurate shipping information. We are not responsible for delays or losses caused by incorrect addresses.

Lost or Stolen Packages

Aurel is not responsible for lost or stolen packages marked as delivered by the carrier.

Customs & Duties

International customers may be responsible for customs duties, taxes, or import fees imposed by their country.